Shipping
All orders are shipped within 0-2 days, except for orders placed on Friday afternoon and Saturday. These orders are picked up on Monday by Trunkrs or PostNL and will therefore take a little longer.

If an item is not in stock in our warehouse, we will notify you, and it is possible that your order will experience a slight delay.

Once your package is registered with Trunkrs or PostNL, you can track the order using the track & trace code you receive in an email.

Netherlands:
Orders over €75.00 are FREE.
For orders under €75.00, the shipping costs are €4.99.

Belgium & Germany:
Orders over €100.00 are FREE.
For orders between €30.00 and €100.00, the shipping costs are €4.99.
For orders under €30.00, we charge €6.99 for shipping.

Other countries within the EU:
The shipping costs for each order are €19.99.

Returns
If you are not satisfied with your purchase and wish to return one or more items, please return your order within 14 days of receipt.

The return costs are at your own expense and amount to €5.99 per postal shipment and €1.99 for returns at a TILTIL store.

Find all answers regarding returns and refunds of orders in the frequently asked questions.